q789com Terms &
Conditions of Use

1. Acceptance of Terms

By creating an account on q789com, accessing the platform at q789com.net, or using any product or service offered by q789com — including but not limited to sports betting, live casino, slots, poker, lottery, and promotional offers — you enter into a legally binding agreement with q789com and agree to comply with these Terms & Conditions in their entirety.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the q789com platform and close your account. Continued use of any q789com service following publication of updated terms constitutes your acceptance of the revised agreement.

2. Eligibility & Age Restriction

To be eligible to register and use the q789com platform, you must satisfy all of the following criteria:

• Be at least 21 years of age at the time of registration and throughout your use of the platform.
• Have the legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• Not be registered on any self-exclusion list maintained by q789com or any affiliated responsible gaming programme.
• Not be an employee, director, or affiliate of q789com or any of its licensed partners, subsidiaries, or service providers.
• Not be accessing the platform from a jurisdiction where online gaming is explicitly prohibited by applicable law.
• Provide accurate and truthful information during registration, including your full legal name, date of birth, and contact details.

q789com reserves the right to request identity documentation at any stage — including at registration, prior to first withdrawal, or at any subsequent point deemed necessary for compliance purposes. Failure to provide satisfactory documentation will result in account restriction or closure.

3. Account Registration & Security

Each individual is permitted to hold one (1) account on the q789com platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and will result in the immediate closure of all associated accounts and forfeiture of any balances held therein.

3.1 Registration Requirements

During registration, you are required to provide your full legal name, a valid date of birth confirming you are 21 or older, a valid email address, a valid Pakistani mobile number, and a secure password of your choosing. All information provided must be accurate, current, and complete.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your q789com account credentials. You must not share your username or password with any third party. q789com will never request your password via email, live chat, or any other communication channel. Any activity conducted through your account is your responsibility, whether or not you authorised that activity.

If you suspect unauthorised access to your account, you must notify q789com support immediately via live chat or by emailing [email protected]. q789com will not be liable for losses arising from failure to maintain adequate account security on your part.

3.3 KYC Verification

Prior to processing any withdrawal, q789com will require you to complete Know Your Customer (KYC) verification. This process requires submission of a government-issued photo identity document (CNIC, passport, or driving licence) and may include proof of address and proof of payment method. KYC verification is a licence requirement and cannot be waived under any circumstances.

4. Deposits & Withdrawals

q789com processes all transactions in Pakistani Rupees (PKR). Supported deposit and withdrawal methods include JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, and Meezan Bank transfer. Transaction limits, processing times, and applicable fees for each method are published in the Banking section of your account dashboard and are subject to change with notice.

4.1 Deposit Conditions

• Deposits must originate from a payment method registered in your own name. Third-party deposits are not accepted.
• q789com does not charge deposit fees, though your payment provider may apply its own transaction charges.
• Deposits are credited to your q789com balance once confirmed on the payment network — typically instant for JazzCash and EasyPaisa.
• q789com reserves the right to refuse or reverse any deposit that cannot be verified as originating from the account holder.

4.2 Withdrawal Conditions

• Withdrawals are processed only to a payment method registered in the same name as the q789com account.
• KYC verification must be completed before any withdrawal is approved.
• Withdrawal requests are typically processed within 1–3 business hours during operating hours.
• Any bonus funds subject to active wagering requirements must be fully rolled over before a withdrawal can be requested against those funds.
• q789com reserves the right to conduct additional verification checks on withdrawal requests above specified thresholds.

5. Bonuses & Promotional Offers

q789com offers various bonuses and promotional incentives to both new and existing players. All bonuses are subject to specific terms and wagering requirements published at the time the offer is presented. Players are responsible for reading and understanding the conditions applicable to any bonus before accepting it.

5.1 General Bonus Rules

1. Each bonus offer may only be claimed once per eligible player unless explicitly stated otherwise.
2. Wagering requirements must be satisfied before bonus-derived winnings can be withdrawn. The applicable multiplier is stated on each individual offer.
3. Bonuses are non-transferable and hold no cash value until wagering requirements are fully met.
4. q789com reserves the right to modify, suspend, or withdraw any promotional offer at any time, with or without prior notice, subject to any applicable regulatory requirements.
5. Any attempt to abuse bonus offers — including through multiple account creation, bet hedging, or collusion — will result in immediate forfeiture of the bonus and associated winnings, and may result in account suspension.
6. Free spins and free bet credits, where applicable, are subject to the same general wagering framework unless the specific offer terms state otherwise.

6. Betting Rules & Game Conduct

All bets placed on the q789com platform are subject to the specific rules governing the relevant sport, event, or game type. Players are responsible for familiarising themselves with the applicable rules before placing any wager. General betting rules applicable across all products are outlined below.

• All bets are final once confirmed. q789com does not accept bet cancellation requests except in cases of a verified technical error attributable to the platform.
• In-play betting is subject to market suspension during key match events. q789com is not responsible for connectivity issues that prevent a player from placing or modifying an in-play wager.
• In the event of an obvious pricing error, q789com reserves the right to void affected bets and refund stakes at its sole discretion.
• Winnings from cancelled or abandoned events are handled in accordance with the specific sport rules published in the q789com Betting Rules document available on the platform.
• Maximum payout limits apply per event and per day. These limits are published in the account dashboard and may be updated from time to time.
• Live casino game outcomes are determined by certified random number generation (RNG) or live dealer processes. q789com does not influence game outcomes.

7. Prohibited Conduct

The following actions are strictly prohibited on the q789com platform. Engaging in any prohibited conduct will result in account suspension or permanent closure, forfeiture of balances, and where applicable, reporting to relevant authorities.

• Creating or operating multiple accounts on the q789com platform under any circumstances.
• Using automated bots, scripts, or software to access, exploit, or interact with the q789com platform.
• Match fixing, collusion, or any form of fraudulent betting activity designed to manipulate outcomes or exploit platform rules.
• Exploiting software vulnerabilities, glitches, or errors for financial gain. Any winnings derived from such activity will be voided.
• Using the q789com platform for money laundering or any activity that facilitates financial crime.
• Providing false identity information or impersonating another individual during registration or KYC verification.
• Using chargebacks or payment disputes as a mechanism to reverse legitimate losses or withdraw funds while retaining winnings.

8. Responsible Gaming

q789com is committed to promoting responsible gaming across its platform. We recognise that for a small proportion of users, gaming can become problematic. The tools and resources described in this clause are available to all q789com account holders at no charge.

• Deposit Limits: Set daily, weekly, or monthly deposit caps via your account settings. Once set, reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Reminders: Configure time-based alerts that notify you of how long you have been actively playing in a single session.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks) at your request, with immediate effect.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the q789com platform. Self-exclusion requests are processed immediately and cannot be reversed for a minimum period of 6 months.
• Reality Checks: Enable periodic on-screen prompts displaying your net gaming position for the current session.

For further information on responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page.

9. Intellectual Property

All content on the q789com platform — including but not limited to the q789com brand name and logo, website design, software, text, graphics, audio-visual elements, game interfaces, and promotional materials — is the exclusive intellectual property of q789com or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the q789com platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, reverse-engineer, publicly display, or create derivative works from any q789com content without prior written consent from q789com.

10. Limitation of Liability

To the fullest extent permitted by applicable law, q789com and its officers, directors, employees, and licensed partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the q789com platform — including but not limited to loss of winnings, loss of data, or loss of profits.

q789com makes no warranty that the platform will be available without interruption, that all content will be error-free, or that the platform is free from viruses or harmful components. The platform is provided on an "as is" and "as available" basis.

11. Privacy & Data Protection

q789com collects, processes, and stores your personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By accepting these terms, you also consent to the data practices described in the Privacy Policy.

q789com will not sell or transfer your personal data to unaffiliated third parties for commercial purposes. Data may be shared with licensing authorities, KYC verification providers, payment processors, and fraud prevention services where required by law or by the terms of the applicable gaming licence.

12. Account Suspension & Termination

q789com reserves the right to suspend, restrict, or permanently close any account — with or without prior notice — in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the specified timeframe.
• Suspicion of fraudulent activity, money laundering, or match fixing.
• Discovery that the account holder is under 21 years of age.
• A valid self-exclusion request has been submitted by the account holder.
• Regulatory or compliance requirements that necessitate account closure.

You may request voluntary account closure at any time by contacting q789com support. Any verified balance remaining at the time of account closure — net of applicable bonus forfeitures — will be returned to your registered payment method following completion of KYC verification.

13. Dispute Resolution

In the event of a dispute regarding a bet, game outcome, account transaction, or any other matter relating to your q789com account, you must first contact q789com customer support via live chat or email at [email protected]. The support team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days.

If your dispute is not resolved to your satisfaction following the internal complaints process, you may escalate the matter to the relevant dispute resolution body specified under q789com's applicable gaming licence. Details of the escalation process will be provided to you at the point your internal complaint is formally closed.

You agree that any legal proceedings arising from these Terms & Conditions shall be conducted on an individual basis and not as part of any class action or representative proceeding.

14. Amendments to These Terms

q789com reserves the right to update or amend these Terms & Conditions at any time. Where amendments are material, q789com will provide notice via a platform announcement or by email to your registered address at least 7 days prior to the changes taking effect, except where immediate amendment is required for legal or regulatory compliance.

The version history table below records recent amendments to these Terms & Conditions for transparency:

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws applicable under q789com's international gaming licence. Nothing in these Terms & Conditions is intended to restrict any statutory rights you may hold under applicable consumer protection legislation in your jurisdiction.

If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms & Conditions, which shall continue in full force and effect.

The failure of q789com to enforce any right or provision of these Terms & Conditions shall not constitute a waiver of that right or provision. These Terms & Conditions constitute the entire agreement between you and q789com with respect to your use of the platform and supersede all prior agreements, representations, and understandings.