At q789com, we treat your personal data with the same seriousness we bring to platform security and fair play. This Privacy Policy explains exactly what information we collect from players across Karachi, Lahore, Islamabad, Faisalabad, and beyond — how we use it, how we protect it, and what rights you hold over it.
q789com is committed to protecting the privacy and personal data of every player who accesses our platform at q789com.net. This Privacy Policy sets out the full legal basis on which q789com collects, processes, stores, and shares personal data in connection with the provision of online gaming services — including sports betting, live casino, slots, poker, and lottery products.
This policy applies to all users of the q789com platform, including registered account holders and visitors who browse q789com.net without creating an account. It covers all personal data processed through our website, mobile interface, customer support channels, and any promotional communications you receive from us.
This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are integral to the overall legal framework governing your relationship with q789com.
For the purposes of applicable data protection legislation, q789com (operating at q789com.net) is the data controller responsible for the personal data collected through this platform. As data controller, q789com determines the purposes and means by which your personal data is processed.
q789com operates under an international gaming licence and is bound by data protection obligations embedded within the terms of that licence. All data processing activities conducted by q789com are carried out in accordance with the applicable data protection framework and in compliance with the requirements of our licensing authority.
For all data protection enquiries, you may contact the q789com Data Protection team directly at: [email protected] — please include "Data Protection Enquiry" in the subject line to ensure your query is directed to the correct team without delay.
q789com collects only the personal data that is necessary for the delivery of our services, the fulfilment of our legal and regulatory obligations, and the improvement of the platform experience for players across Pakistan. The categories of personal data we collect are set out in the table below.
| Category | Data Points Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, nationality | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, Pakistani mobile number, city of residence | Account communications, support, security alerts |
| Financial Data | JazzCash / EasyPaisa account details, bank account details (HBL, UBL, Meezan Bank), transaction history | PKR deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, bonus usage, session timestamps | Responsible gaming monitoring, personalisation, analytics |
| Marketing Data | Promotion preferences, communication opt-in/opt-out status | Targeted offers, bonus communications (only with consent) |
| Support Data | Live chat transcripts, email correspondence, complaint records | Dispute resolution, quality assurance, compliance records |
q789com does not collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or biometric data — except where expressly required for identity verification purposes under applicable KYC regulations.
q789com collects personal data through the following channels and mechanisms:
Under applicable data protection law, q789com must have a lawful basis for each purpose for which it processes your personal data. The table below maps our primary processing purposes to the applicable legal basis.
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your q789com account | Performance of contract |
| Processing PKR deposits and withdrawals | Performance of contract |
| KYC identity and age verification (21+) | Legal obligation / legitimate interest |
| Anti-money laundering (AML) screening | Legal obligation |
| Fraud detection and platform security | Legitimate interest |
| Responsible gaming monitoring and intervention | Legal obligation / legitimate interest |
| Sending promotional and bonus communications | Consent (opt-in only) |
| Platform analytics and service improvement | Legitimate interest |
| Resolving complaints and disputes | Legal obligation / performance of contract |
q789com does not sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes. Data may be shared with carefully selected third parties only where necessary for the delivery of our services or to fulfil our legal obligations.
All third parties who process personal data on behalf of q789com are bound by contractual data processing agreements that require them to maintain the confidentiality and security of your data and to process it only for the specified authorised purpose.
q789com retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by law and our licensing obligations. The general retention periods applied by q789com are as follows:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised using industry-standard methods to ensure it cannot be reconstructed or linked back to an individual.
q789com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis to reflect evolving security standards.
q789com uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device when you visit q789com.net. Cookies allow us to recognise your browser, remember your preferences, and gather usage analytics.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for platform functionality — login sessions, security tokens, account state | Session / up to 1 year |
| Analytics Cookies | Aggregate usage statistics to help us understand how players navigate q789com.net | Up to 13 months |
| Preference Cookies | Remember language settings, display preferences, and responsible gaming tool configurations | Up to 1 year |
| Security Cookies | Fraud detection, bot mitigation, and unusual activity identification | Session / up to 90 days |
You may manage cookie preferences through your browser settings at any time. Disabling essential cookies may impair the functionality of the q789com platform, including your ability to log in and maintain an active session. q789com does not use third-party advertising or retargeting cookies.
As a q789com account holder, you hold the following rights in relation to your personal data. Requests to exercise any of these rights may be submitted to [email protected] with the subject line "Data Rights Request". q789com will acknowledge your request within 72 hours and respond in full within 30 days.
Request a copy of all personal data q789com holds about you, along with information on how it is being used.
Request correction of any inaccurate or incomplete personal data held in your q789com account record.
Request deletion of your personal data where no legal obligation requires continued retention. Note: AML and KYC records cannot be deleted before mandatory retention periods expire.
Request that q789com restrict the processing of your data in certain circumstances, such as while a dispute is being investigated.
Request a machine-readable copy of the personal data you provided to q789com, for transfer to another service provider.
Object to processing of your data where q789com relies on legitimate interest as the legal basis, including for marketing and analytics.
q789com employs mandatory date-of-birth collection at registration and enforces KYC document verification — including CNIC or passport submission — to confirm that every account holder meets the minimum age requirement before any withdrawal is processed.
If you are a parent or guardian and believe your child has registered on the q789com platform, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and respond within 24 hours. The relevant account will be suspended pending investigation.
q789com recommends that parents and guardians make use of parental control software to restrict access to online gaming sites for minors in their household. For further information on responsible gaming tools available on the platform, please visit our Responsible Gaming page.
q789com operates under an international gaming licence and may, in the course of providing its services, transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, q789com ensures that adequate protections are in place to safeguard your data to a standard equivalent to that which applies within the applicable data protection framework.
Safeguards used for international data transfers include contractual clauses that obligate recipient parties to process transferred data in accordance with data protection standards consistent with applicable law, and technical controls that ensure data in transit is always encrypted.
No personal data is transferred to a jurisdiction or third party that does not provide adequate data protection guarantees as assessed by q789com's compliance function.
q789com reserves the right to update this Privacy Policy at any time. When material changes are made — such as changes to the categories of data collected, the purposes for which data is used, or your rights — we will notify you via a prominent notice on q789com.net and, where appropriate, by email to your registered address.
The "Last Updated" date at the top of this policy will always reflect the date on which the most recent revision was published. We encourage you to review this Privacy Policy periodically to stay informed about how q789com is protecting your data.
Your continued use of the q789com platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the platform and may request account closure at any time.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way q789com handles your personal data, please contact our Data Protection team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.
Six concrete commitments behind the q789com data protection framework — every one backed by licence obligations.
All data transmitted between your device and q789com.net is protected by TLS encryption. Your personal and financial information is never sent in plain text — not when you log in, not when you deposit via JazzCash or EasyPaisa, and not when you contact support.
Only authorised q789com personnel with a documented business need may access player data. All internal systems are protected by role-based access controls and multi-factor authentication — no casual browsing of your account by staff.
q789com does not sell, rent, or trade your personal data to any third party for commercial gain. Your information is used solely to deliver gaming services, meet licensing obligations, and keep the platform secure for all players in Pakistan.
q789com operates under an international gaming licence that mandates strict data protection standards. Our data handling practices are subject to regulatory audit — which means your privacy rights are not just a policy promise, they are a licence condition.
You can request access, correction, deletion, or portability of your personal data at any time. Marketing opt-outs take effect immediately. Responsible gaming preferences — including deposit limits and self-exclusion — are always in your hands.
In the unlikely event of a data breach that affects your personal information, q789com commits to notifying affected players and the relevant regulatory authority within the legally required timeframe — so you can act quickly to protect yourself.
Now that you understand how q789com handles your data, explore Pakistan's most complete licensed gaming platform — cricket betting, live casino, and slots, all in PKR with full data protection backing every session.
21+ only. Play responsibly. For concerns about data use, contact [email protected]